Air Canada took to Twitter to call out WestJet’s “misleading statement,” pointing out that Air Canada has been refunding refundable fares. Phone: 403-539-7070 Fax: 403-648-8715 Open Monday - Friday: 10 a.m. to 5 p.m. MTMailing address: 22 Aerial Place N.E. We appreciate your patience as our teams ramp up our capabilities to provide refunds at this scale. If the airline cancels any segment of your itinerary departing from the EU, or if the airline operating the flight is an EU carrier, you are entitled to a refund of the unused portion of your airfare, and if you did not depart yet, the entire airfare. The browser you are using is not supported. Telephone service wait times can average 27 minutes. For bookings after August 4, protect your vacation with the Travel Protection Plan. Refunds are expected to take six to nine months, while Air Canada says its refunds are in … Important information: Please refer here for important COVID-19 updates, including information on route suspensions, where affected customers will be notified and offered travel options, and information on flexibility for existing bookings. Contact Westjet Vacations customer service. Sorry, the call back feature is currently unavailable. Calling from a country not listed, or if a specific number is not working due to calling restrictions: 1-403-444-2446.Long distance charges will apply. Air Canada Travel Voucher. With any Westjet flight cancellation, you'll be offered an alternative flight to your destination, or you can get your money back with a full refund if that's what you'd prefer. WestJet Rewards ID: Example: 111222333. According to the airline, some customers can now get a full refund for their ticket costs. Restrictions may be due to local carrier, mobile carrier, or calling limitations at hotel/accommodations. After hour calls will be directed to WestJet Contact Centre. WestJet will contact those people it deems eligible for refunds as of November 2, 2020, but it is taking a phased approach, starting with flights cancelled in March and will continue from there. Make sure to have an audio recordingrecording of all your telephone calls and interactions with the airlines, travel agents, and tour operators involved in your efforts to obtain a refund. Please see our, To use WestJet.com, you agree to the website, https://www.transportation.gov/airconsumer, Legal, restrictions and terms and conditions, Flight interruptions and passenger rights, Outside of Canada: please call our Sales and Service Centre so we can connect you with an appropriate airport (1-888-937-8538), Open Monday - Friday: 7 a.m. to 5:30 p.m. MT. For calls made from within the United States, by telephone via the Toll-Free Hotline for Air Travelers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY). Please see our supported browsers. To submit a request for refund for a flight cancelled by WestJet before November 14, please complete this form. WestJet dollars can be used to pay for all or part of the published fare of a WestJet-marketed flight or a WestJet Vacations package. WestJet and Air Canada have cut between 80 to 90 per cent of their flights and all those calls need to be answered by customer service. We are contacting eligible guests with the option to request a refund to original form of payment, instead of the Travel Bank credit they received when their flight was cancelled by WestJet. Consumers can obtain a copy of this Part 382, the regulations regarding nondiscrimination on the basis of disability in air travel, in an accessible format from the Department of Transportation by any of the following means: We'll redirect you to the home page of the country/region site you choose. For further information about the WestJet cancellation policy, you can contact WestJet cancellation number +1 403 444 26 00 who are always competent to assist the passengers.
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